Refund policy
Order Cancellation
You may request to cancel your order within 24 hours of placing it, provided the package has not yet shipped. Once an order has been processed or shipped, it can no longer be canceled.
Returns & Refunds Policy
Due to health, safety, and hygiene regulations regarding dietary supplements and ingestible products, all sales are final. We do not accept returns or offer refunds for open or unopened products based on personal preference, flavor satisfaction, or change of mind.
Damaged, Defective, or Incorrect Items
Your satisfaction and safety are our top priorities. If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at info@tatamoon.com with:
- Your order number
- A brief description of the issue
- Clear photos or video showing the damaged/incorrect product and outer shipping box
Upon verification, we will promptly issue a replacement or a full refund to your original payment method at no extra cost to you. You do not need to ship damaged products back to us.
Lost or Stolen Packages
Tatamoon is not responsible for packages lost or stolen after delivery confirmation by the carrier. Please ensure your shipping address is secure before placing your order.
Contact Us
If you have any questions regarding our Refund Policy, please reach out to our customer support team at info@tatamoon.com.